<p>When you’ve organized all of your documents and are ready for that new job, an ‘Unable to Verify’’ (UTV) report may come as a great shock. It’s important to understand though, that an ‘Unable to Verify’ result from your DataFlow report will not neccessarily cut short your dream to work abroad. You can appeal your ‘Unable to Verify’ report or provide additional documentation to verify your credentials and documents.</p>
<h2>How The DataFlow Group Verifies Your Documents </h2>
<p>The DataFlow Group provides document verification services to employers who wish to confirm and verify a potential employee’s academic, professional and legal credentials. Applicants can verify their documents and data through TrueProfile.io, a secure platform to store TrueProofs, verified documents, as portable credentials. </p>
<p>Applicants using TrueProfile.io can own their verified documents and present them to regulatory bodies of their choice. DataFlow applies a combination of tactics to verify whether this request comes from the employer or the applicant. </p>
<p><strong>Some of the verification steps include:</strong></p>
<ul>
<li>Online research. DataFlow works with a team of online researchers experienced in extracting critical information from online databases across the world. </li>
</ul>
<ul>
<li>DataFlow also uses <a href="https://www.trueprofile.io/member/resources/the-trueprofile-io-verification-process-explained" target="_blank" rel="noreferrer noopener">Primary Source Verification</a> (PSV) </li>
</ul>
<ul>
<li>Another tactic the company uses is cross-checking, where the company compares data from more than 60,000 issuing authorities in more than 200 countries. </li>
</ul>
<p></p>
<p>Through their rigorous verification systems, <a href="https://www.trueprofile.io/member/resources/unable-verify-negative-dataflow-reports" target="_blank" rel="noreferrer noopener">DataFlow assigns a report as ‘positive’, ‘negative’ or ‘Unable to Verify’</a>. </p>
<h2>Understanding an ‘Unable to Verify’ Report</h2>
<p>When applying for a job abroad, the company you are applying to often runs background and verification checks to ensure you present authentic information. However, this process usually relies on computer systems, which are sometimes prone to failure. </p>
<p>Primary Source Verification (PSV) is a reliable way for employers and immigration services to examine the validity of a document that you provide. For PSV, the verifying party will contact the issuing organization to verify the documents or, in the case of overseas employers, use a verified online database, such as the DataFlow Group for PSV. Sometimes, Primary Source Verification may result in an ‘Unable to Verify’ report. </p>
<p><strong>Some of the common causes of a UTV report include:</strong></p>
<ul>
<li>The issuing organization no longer exists</li>
</ul>
<ul>
<li>The records of the issuing organizations were destroyed in a disaster</li>
</ul>
<ul>
<li>Expired documentation (such as licensing) </li>
</ul>
<ul>
<li>The issuing organization contradicted the details on your documents (a negative result)</li>
</ul>
<p></p>
<p>A <a href="https://www.trueprofile.io/member/resources/what-can-i-do-if-background-check-comes-back-negative" target="_blank" rel="noreferrer noopener">negative</a> result or a discrepancy occurs when you present falsified documents, the issuing organization cannot be verified, or you falsified information on your application. </p>
<p>An ‘Unable to Verify’ report may come as a disappointment but it shouldn’t be. It just means that TrueProfile.io was unable to authenticate the document(s) you submitted. However, you can appeal your DataFlow report when a verification discrepancy occurs. </p>
<h2>How to Appeal an ‘Unable to Verify’ Report</h2>
<p>An ‘Unable to Verify’ report is not the end of the world. You can appeal the discrepancy or UTV result by requesting a re-verification of the documents you submitted in your application. DataFlow allows you to appeal your verification one time only within 180 days after your DataFlow report was issued. </p>
<p><strong>You can <a href="https://www.trueprofile.io/member/resources/how-to-appeal-a-negative-or-unable-to-verify-result" target="_blank" rel="noreferrer noopener">appeal your UTV report</a> in several steps:</strong></p>
<h2>1. Identify the Cause of the ‘Unable to Verify’ Report</h2>
<p>An ‘Unable to Verify’ report can occur due to several reasons, as mentioned earlier. Your report includes the reasons for the discrepancy or ‘Unable to Verify’ results. </p>
<p><strong>Some common causes of a discrepancy include:</strong></p>
<ul>
<li>The document was altered</li>
</ul>
<ul>
<li>Information provided was incorrect or falsified </li>
</ul>
<ul>
<li>The academic institution was not accredited (where your degree could not be verified)</li>
</ul>
<ul>
<li>The company that previously employed you has a policy that requires they do not disclose your tenure there </li>
</ul>
<ul>
<li>The verification agency cannot reach the issuing authority </li>
</ul>
<ul>
<li>Your records were lost due to a disaster </li>
</ul>
<ul>
<li>You provided an incomplete document (for example, you did not scan parts of your document)</li>
</ul>
<ul>
<li>Your documents do not meet the licensing requirements of the regulatory authority in the country you are applying to </li>
</ul>
<p></p>
<h2>2. Provide More Information </h2>
<p>If you present an original, unaltered, and unfalsified document and the organization that issued the document still exists, you can contest the UTV report or provide additional documents for verification. </p>
<p><strong>You can present these additional documents:</strong></p>
<ul>
<li>Your <a href="https://www.trueprofile.io/member/resources/get-hired-faster-with-trueidentity" target="_blank" rel="noreferrer noopener">identification</a> documents, such as your passport</li>
</ul>
<ul>
<li>Education qualification (including certificates, mark sheets or transcripts)</li>
</ul>
<ul>
<li>A <a href="https://www.trueprofile.io/member/resources/how-to-request-a-good-standing-certificate-from-sheryan" target="_blank" rel="noreferrer noopener">Certificate of Good Standing</a> (CGS)</li>
</ul>
<ul>
<li>Your professional or practicing license </li>
</ul>
<ul>
<li>Your employment certificate (it could be your Certificate of Employment, the experience letter, or a recommendation letter from previous employers)</li>
</ul>
<ul>
<li>Basic Life Support Training certificate (if applicable)</li>
</ul>
<ul>
<li>Continued Medical Education certificates</li>
</ul>
<p></p>
<p>You can request additional document verification by registering a fresh account. After completing the registration, you will receive an email with your reference/eligibility number and a link to activate your account. </p>
<p>Through the new account, you can access the personal details page, which contains a checkbox for additional documents. Click on the additional documents checkbox and enter the reference number (mentioned in your payment receipt for the previous application). Enter the correct mobile number complete with the country code. Request an OTP to verify your phone number. </p>
<p>Proceed to fill out your education and employment details before uploading a signed copy of the Letter of Authorization (LOA). Finally, go to the payment page to view the total fee for additional document verification, generate another OTP, then make the final payment. </p>
<p>The DataFlow Group will work on your application and prepare a final report that includes your previous verifications. </p>
<h2>3. Open a Ticket </h2>
<p>The easiest way to appeal your ‘Unable to Verify’ result is to open a ticket directly with TrueProfile.io. Send complete our <a href="https://www.trueprofile.io/contact-us" target="_blank" rel="noreferrer noopener">contact form</a> and ask our Customer Support team to review your UTV result. In the email, include your name, DataFlow Case ID number, passport number, and pictures of the relevant passport pages. </p>
<p>You must also include a detailed explanation of why your results should be reviewed and provide additional information to support your appeal. If you got your verification through a regulator, you can create an appeal ticket <a href="https://support.dataflowgroup.com/support/tickets/new" target="_blank" rel="noreferrer noopener">here</a>. When creating the ticket, fill out the mandatory fields and provide a reliable phone number that can be used to reach you. </p>
<h2>4. Lodge a New Case</h2>
<p>If you received an ‘Unable to Verify’ report, you can lodge a new case to have your documents re-verified. The best way to do this is to apply for verification through your TrueProfile.io account. It allows you to <a href="https://www.trueprofile.io/member/resources/psv-report-trueprofile-org" target="_blank" rel="noreferrer noopener">own your verified report</a> and you can <a href="https://www.trueprofile.io/member/resources/trueproof-how-to-share-your-verified-credentials" target="_blank" rel="noreferrer noopener">share it with relevant regulatory bodies</a> when applying for job opportunities or immigration. DataFlow has different sections to enter your information and upload the relevant documents to help with your application. </p>
<p><strong>Some of the documents you need to submit include:</strong></p>
<ul>
<li>Documents related to the personal information you provide, such as your passport</li>
</ul>
<ul>
<li>Your education certificates</li>
</ul>
<ul>
<li>Your employment licenses</li>
</ul>
<ul>
<li>A signed Letter of Authorization (you must sign the Letter of Authorization to permit DataFlow to conduct the verification process). </li>
</ul>
<p></p>
<h2>In Summary</h2>
<p>An ‘Unable to Verify’ report or a discrepancy should not mean the end of your aspirations to work abroad. A UTV report may indicate that you have not provided sufficient documentation or verification was difficult due to warfare. You can appeal the verification process as long as the documentation you provide is original and unaltered. Start by identifying the cause of the result, provide more information, and open a ticket. Alternatively, you can begin a new application for verification through your TrueProfile.io account. </p>
<p></p>
<h4>Want to get a job abroad? Get your own <a href="https://trueprofile.io/member/register" target="_blank" rel="noreferrer noopener">TrueProof</a> now!</h4>
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